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Crafting the Future of Banking with AI: Cloud Interactive Delivers Bespoke Workshops to a Renowned Bank

On October 24, Cloud Interactive and IBM joined forces to host a four-day AI workshop for a renowned bank, crafting actionable AI use cases aligned with the bank’s strategic goals. The workshop employed a human-centered design thinking framework, enabling cross-departmental collaboration to uncover operational challenges and identify high-impact AI applications. With expert guidance, participants outlined AI-driven strategies tailored to the bank’s needs—defining expected benefits, implementation plans, and measurable outcomes.

“This workshop showcases how AI can bridge the gap between vision and execution, serving as the starting point for enterprises that are looking to adopt AI.”
– Gary Chai, CEO @Cloud Interactive

The Drivers Behind and Outcome

Enterprises often face the challenge of identifying where AI can make the biggest impact. Cloud Interactive’s proven design thinking methodology addresses this by focusing on real business needs. Instead of approaching AI solely as a technical upgrade, we engage key stakeholders to pinpoint critical processes that can drive measurable results. With over 14 years of expertise in digital transformation and custom software development, Cloud Interactive has helped enterprises unlock opportunities for operational optimization and define solutions that maximize ROI. Key outcomes include:
  • Validating Needs For AI Implementation
  • Concrete Outcomes For C-suite Buy-In Clear
  • AI Blueprint for Pilot AI Project

Key Insights: Generative AI Applications for Banking

One bank executive noted, “This workshop opened our eyes to how AI can address our pain points, particularly in automating processes and enhancing data retrieval. We’re eager to implement these ideas to improve efficiency and scale faster.”

A key insight from the workshop was the recurring challenges faced by the banking industry, including navigating complex regulations, detecting fraud, and managing diverse document types for reporting and analysis. These pain points represent prime opportunities for generative AI to make a transformative impact. By streamlining workflows, reducing manual effort, and delivering deeper insights into operations, generative AI not only enhances efficiency but also empowers banks to make smarter, data-driven decisions with confidence.

A Proven Workshop Framework for Successful AI Implementation

Our AI workshops offer a structured, three-part journey:

  • Introduction to AI – Participants gain foundational knowledge about generative AI concepts and tools, including IBM Watsonx.ai.
  • Hands-On Workshop – Introduce IBM Watsonx.ai tools, including Prompt Engineering Lab and Retrieval-Augmented Generation (RAG). Participants learn how to interact with large language models and build real-world use cases.
  • Design Thinking Workshop – Through structured exercises, participants defined problems from a user-centric perspective, brainstormed solutions, and crafted actionable strategies tailored to their organization’s needs.

 

Design Thinking x AI Workshop: Your Partner in AI Transformation

At Cloud Interactive, we combine 14 years of expertise in custom software development with cutting-edge design thinking methodologies to deliver unparalleled results for businesses across industries. As an official consulting partner for IBM in Taiwan, we offer end-to-end support for IBM Watsonx.ai—from development and deployment to data management and governance.

Our workshops are more than just training sessions—they’re collaborative experiences designed to help businesses create scalable, user-centric AI solutions that drive real impact. By involving stakeholders early in the process and validating needs from multiple perspectives, you can reduce risks while increasing feasibility and success rates.
Ready to explore how generative AI can transform your business? Schedule a free AI service consultation — your next big step is just a call away!

By Cloud Interactive

Meet the masterminds behind the curtain at Cloud Interactive​. We're not just software developers - we're also a content crew fuelled by caffeine and a thirst for knowledge. We translate tech jargon into plain English, dissect industry trends, and craft helpful tips that are informative and engaging. So, buckle up and join us on a journey through the ever-evolving and exciting world of technology!

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