What is iMbrace CRM
iMBrace is an AI-powered Social CRM solution that unifies and automates multi-channel interactions—such as WhatsApp, Facebook, Line, and email—into a single, easy-to-manage platform. Designed to streamline workflows without requiring coding expertise, iMBrace offers intelligent features and powerful analytics dashboards. By integrating with 100+ platforms, it centralizes data, optimizes customer journeys, and enables real-time, personalized engagements at scale.
At Cloud Interactive, we help companies like yours to deploy iMBrace to reduce operational overhead, maintain consistent branding across channels, and make data-driven decisions that drive measurable growth.
Why iMBrace?
Multi-Channel Social Media Management
Real-Time Insights Into Customer Profile
AI Assistant to Support Workflows
Automated Workflows Without Technical Knowledge
Challenges You Can Solve
- Fragmented campaigns with no central oversight
- Large volumes of social media interactions that must be manually filtered
- Repetitive tasks that hinder teams from focusing on strategy
- Ineffective communication between Sales & Marketing
- Incomplete visibility into each customer touchpoint
- Lack of data-backed decisions leading to reduced marketing effectiveness
6 Core Features of iMBrace Social CRM
Simplified Social Media Management
iMBrace simplifies how you track and improve your social media marketing. Monitor campaign and post performance on platforms like Instagram and Facebook from one dashboard. Quickly respond to comments across all channels, and let AI categorize them as positive, neutral, or negative. When potential leads are identified, iMBrace automatically reaches out on the right channel and assigns tasks to your team—all in one place for a more efficient, streamlined customer experience.
Smart Campaign Management
By simply scanning a QR code or clicking a URL, iMBrace seamlessly directs customers to the right channels and triggers automated marketing workflows—ideal for targeted campaigns. Even if circumstances change later, your marketing team can adjust campaign content at any time, without needing to replace the original QR code or link.
SmartPause Technology
SmartPause is an AI technology that halts workflows at key moments for human input and decision-making. This makes the automation workflow more intuitive and effective, eliminating repetition and creating a seamless customer engagement journey based on human responses.
Multi-Channel Inbox
By centralizing all communication channels, you can easily manage customer interactions on WhatsApp, website chats, Facebook Messenger, and other social platforms, ensuring no messages are overlooked. You can respond quickly while maintaining brand consistency and invite colleagues to join a conversation with a single click, enhancing both customer service and sales processes.
No Code Automated Workflows
With a simple drag-and-drop interface, you can create custom workflows to automate tasks like follow-ups, data updates, and lead assignments, saving time and reducing errors. You can also trigger actions automatically based on customer behavior, keep data accurate, and adapt workflows as your business evolves, all without writing a single line of code.
Customer Relationship Management
Channels & Integrations
Book A Workshop With Us
Want to hop on the AI trend but don’t know where to start? We deliver a workshop guided by the Design Thinking Process, we will assess your business processes and challenges to advise you on the most suited approach.
Benefits of iMBrace MarTech
iMBrace’s advanced automation handles repetitive work—like sending newsletters, responding to FAQs, and scheduling retargeting campaigns—so your team can focus on high-level planning and creativity, all while managing the customer journey more effectively.
iMBrace unifies communications across platforms in one dashboard, ensuring every touchpoint reflects the same message and tone. This holistic approach maintains a consistent brand identity throughout all marketing channels.
With integrations for 100+ platforms and existing CRM solutions, iMBrace lets you connect seamlessly without steep technical requirements. You’ll be up and running quickly, creating smoother, more efficient customer journeys.
By consolidating data from social media, email, website analytics, and more, iMBrace helps you understand customer behavior and preferences. This lets you refine your marketing strategies and boost conversion rates.
iMBrace’s scalable architecture accommodates everything from small local promotions to complex multi-channel campaigns. As your business grows, iMBrace evolves alongside it, maintaining an optimal balance between agility and efficiency.
Deliver tailored messages and interactions that make customers feel understood and valued, driving repeat business and solidifying your standing in a crowded marketplace.
By cutting operational costs and enhancing every customer touchpoint, iMBrace empowers you to increase ROI and outshine competitors. Gain deeper, data-backed visibility into your marketing performance and turn those insights into tangible results.