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Administrative Service Platform

Breaking Down Silos

From Silos to Harmony, Legacy to Innovation

As the organization's business grew, its legacy software system struggled to meet the demands of increasingly complex management needs. To address this challenge, the organization worked with Cloud Interactive to develop an administrative service platform that enhances operational efficiency and streamlines cross-departmental collaboration.

Customer Profile

The client is a non-profit trade promotion organization. With a network of five domestic offices and 63 branches worldwide, they help Taiwanese businesses become more competitive in the global marketplace.

Challenges

As a client sought innovative ways to bolster Taiwan's economy, their efforts were hindered by outdated and disparate internal systems. Their staff faced a fragmented landscape of disparate systems, increasing communication hurdles across departments. Simple tasks became frustrating, and dealing with legacy system vendors just added to the mess.

Solutions

Cloud Interactive designed a tailored administrative service platform for the client, featuring the following capabilities:

  • Centralized Hub for Administration: Consolidates data from attendance, finance, HR management, and travel expenses into a unified interface.
  • Additional Tools: Procurement requests, approvals, press releases, and media pre-registration.
  • Single Sign-On (SSO): Allows users to access all functionalities with just one login.
  • RWD: Seamless performance across devices with different screen sizes.
  • Stress Testing: Ensures the quality of system development by conducting stress tests before product delivery.

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