Streamlining Health Checkups: Save Time, Stay Informed
Cloud Interactive partnered with Cathay Healthcare Management to provide a streamlined and paperless customer experience. Users can easily access health reports, quickly browse health data, and stay informed throughout the process. Our solution saves clients 20% of their valuable time and eliminates long queues. While traditional health checkups take approximately 5-8 hours, the new health check process significantly reduces wait times to around 1.5-5 hours. Key features include real-time add-on options, pre-checkup reminders, progress tracking, and same-day and historical report access, offering the public a comprehensive online reservation healthcare service.
Customer Profile
Since 2011, Cathay Healthcare Management has established four centers, creating a comprehensive healthcare network across Taiwan. As services and locations expanded, Cathay Healthcare Management has focused on digital transformation in recent years. They actively implement systems to streamline internal processes and improve service delivery for customers. In 2019, Cathay Healthcare Management served over six figures of clients, maintaining a customer satisfaction rate of over 95%.
Service
Industry
Technology
Mobile : Android / iOS、Java、AWS
Challenges
Traditional health check-up processes pose significant challenges, often resulting in frustratingly long wait times for patients. Overwhelmed with heavy workloads, staff at health check-up centers spend considerable time managing appointments. Recognizing these issues, the Cloud Interactive team proposes innovative solutions to streamline appointment booking and examination procedures.
Solutions
Through in-depth client interviews, interactive sessions, and detailed user behavior analyses, we sought to uncover insights and address these critical pain points head-on. We transformed the once cumbersome health check-up experience into a straightforward and user-friendly interface (both app and website).
Our healthcare app offers a seamless digital experience, revolutionizing every stage of the health check-up journey. From intuitive appointment scheduling and customizable package selections to real-time guidance and reminders during the check-up process (including consent form submissions, procedure explanations, and progress tracking) and comprehensive reporting and follow-up. The solution not only significantly lightened the workload for health check-up center staff but also enhanced overall service delivery.
