In late 2019, the global pandemic strained healthcare systems and disrupted numerous industries worldwide. Heightened concerns about safety led people to avoid crowded places, including hospitals, due to infection risks. In Taiwan, the rapid integration of digital technologies into daily life accelerated the transformation of the healthcare sector toward a paperless and digital model.

The Cloud Interactive team responded boldly by proposing innovative reservation and examination modules to tackle the challenges posed by physical queues and traditional phone reservations. Converting these concepts into reality proved challenging, but our team embraced the task with diligence and compassion in their design approach. Through ongoing communication, development, and refinement of both products and processes, we spearheaded a new era for the healthcare industry.

The healthcare platform is a solution that streamlines healthcare processes, improves patient engagement, and enhances overall health outcomes.

The app, tailored to this renowned client, features personal information entry, appointment booking, pre-checkup reminders, real-time progress updates, electronic health records (EHR) management, real-time healthcare reports, and on-the-spot additional service booking.