Creating a thoughtful online appointment system for the renowned Health Management Center.
At the end of 2019, the global pandemic changed the lifestyle habits of people worldwide, putting tremendous strain on healthcare systems, and challenging various industries. People became cautious about going out and even visiting large hospitals due to the risk of infection. In Taiwan, the rapid adaptation to digital changes in daily life also accelerated the digitalization of the healthcare industry, leading to a paperless and digital approach.
The Cloud Interactive team boldly proposed various reservation and examination module solutions to address the challenges of physical queues and phone reservations for the public. Turning ideas into reality was not an easy task, but the Cloud Interactive team embraced the challenges with a caring and thorough approach to design. Through continuous communication, development, and optimization of products and processes, we ushered in a new era for the healthcare industry.
Cloud Interactive provides enterprises and individuals with a seamless digital experience for comprehensive health checkups. This includes personal information input, appointment booking process, and selection of relevant health check packages. In the initial stages of the project, Cloud Interactive conducted professional requirement interviews and user experience workshops to fully understand the entire digital health check process. By transforming the cumbersome paper-based health check experience into a simple and user-friendly web-based operation, it significantly reduces the workload of health check center staff and enhances users' willingness to complete health check-related digital tasks.