Responsibilities • Oversee and direct the activities of several campaigns along with all Operations Managers, Team Leaders, and Staff assigned to his campaigns. • Responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency. • Responsible for regular and often daily interactions with all the company departments/ campaign team leaders and the whole management team. Maintain open line of communication between staff and senior management. • Manages and staffs the operations assigned. • Responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training, provision of excellent clientele service, problem resolution and the like. • Develop individual & team goals and implement the plan to carry out objectives. • Ensure compliance with all established policies and procedures. • Assist the CEO in crafting operations procedures.
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